By Councillor James Cousins of the London Borough of Wandsworth.
“My central contention is that online engagement is about being yourself online and, therefore, learning to use new tools rather than changing your behaviour.”
Prepared for Councillors Connected, an online conference exploring how councils and councillors can use social media to communicate with and engage communities, effectively deliver services and empower local people, facilitated this month by the UK Improvement and Development Agency for local government (IDeA). You will need to register to get access to the rich vein of materials.
This video is an excellent accompaniment to the CivicSurf documentary.