Stap isi

16 July 2009

We have a problem

A U.K. report (PDF) suggests that while people are happier with where they live, local authorities are getting none of the credit.

Satisfaction with council is down.

But – “no councils that communicate well are poorly rated overall.”

Dominic Campbell asks the question:

Crisis in confidence in local government driven by crisis in communication?

Last year Demos worked in four local authorities, and came to a similar conclusion about the importance of being seen to be communicating.

People’s perceptions of decisions, and of their fairness, seem likely to be formed by a wider range of factors, including a sense that their voice and opinion was heard and a sense that the decision was subjected to strong scrutiny. This means that the way a decision is communicated, discussed and scrutinised by backbenchers may be at least as important as the outcome of that decision.

I’m not suggesting that we focus on presentation to the detriment of process. But we really need to sweat the small stuff.

— b3rn   engagement, listening, trust   Jul 16, 10:25 PM   #

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