Stap isi

29 April 2009

Web workers of the world, unite

You think the Conroy filter is bad? Most municipal employees work under a far more restrictive regime… the ICT department!

OK, so that’s a deliberately provocative statement. Anyone with network experience will acknowledge the need to maintain the privacy of our information, the security of our systems and the efficient use of our bandwidth. ICT managers and staff have been deeply scarred by spam, phishing, viruses, worms and… naive users.

But it’s getting so our work environment is a real challenge to our effective use of web technologies.

[twitter user] you have flash? lucky girl – my Council-issued PC has NO flash installed and it’s locked off to me – YAY! and I manage our web…

The key is management – not the ICT department – taking responsibility for the use (and abuse) of network resources.

There is a feeling that staff will waste time. That can be argued – Social networking on company time increases productivity – apparently.

More damaging… put in blocks and staff will route around them. Using web-based email, for example, to send and receive council information… that will not be recorded or monitored by the corporate systems in-place.

This article – 50 Small Hurdles to Online Engagement in Government – is the best I’ve seen on the subject because it sweats the small stuff.

Clear the majority of those, and you have a Great Leap Forward.

Update, 4 May 2009: Dave Briggs has set up a wiki to share learning on how to clear these hurdles. Good one Dave.

— b3rn   ict, management, web teams   Apr 29, 05:38 PM   #

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