Stap isi

9 December 2008

Local information awareness

Or Bodging up a D.I.Y. DARPA for your LGA.

It’s a good idea to monitor mentions of your council and local area.

• You can learn a lot just by listening.
• You can respond to questions or issues in a timely fashion. (There’s also a growing expectation from people online that their comments about services or products will be picked up. Some companies respond to mentions with unsolicited customer support, on Twitter for example.)
• Internally you can promote the use of the net for community engagement and service delivery by raising awareness of the conversations happening there daily.

Here is one approach to automating the task, using Yahoo! Pipes to aggregate, filter and sort information from multiple sites and sources.

Continued...

— b3rn   listening, search   Dec 9, 09:57 PM   #   Comment [1]